FAQs

Product: 

Do I get product warranty with my purchase?

Yes, we offer a Life Time Warranty on all purchases-. (Click here to read more)

I ordered the wrong product size, what can I do?

If you order the wrong item size, we will gladly exchange it for you given that the item returned in its same condition it was received. (click here to read more) .   

What if i receive the item and i'm unsatisfied?
 
We will provide you with full refund, credit note, or exchange within 30 days of purchase if you're not satisfied with the product.

 

What if my jewellery breaks or stones fall out?

 
This is an extremely rare thing as our jewellery is quality controlled frequently and regularly, how ever we will fix, repair and replace anything that experience a fault in our manufacturing. (Included in our life time warranty guarantee)

 

Will My Jewellery Tarnish?
 
No our stainless steel jewellery is 100% Tarnish free Aslong as it is not exposed to any chemicals.
 
We guarantee to replace, repair, polish, and re-plate any stainless steel jewellery that tarnishes. This is our promise that our jewellery won't tarnish
 
Is my Jewellery Water Proof?
 
Our stainless steel jewellery is indeed 100% waterproof.
 
However, we advise against wearing it in water due to the high risk of chemical exposure, such as shampoo and chlorine which can damage the jewellery.
 
The best practice is to remove your jewellery before showering or engaging in any form of swimming.